Rather unbelievably, the vendor who said they would send me parts for my RANCILIO SILVIA ripped me off!

I will be updating my complaint against MR CAPPUCINO -- Ordered parts for my espresso machine. PRE PAID with international Money Order. Recieved ONLY ONE of the parts vis USPS. Other part never arrived, as their crappy packaging job caused it to fall out. Then they have the temerity to claim CUSTOMS lost it!

They are ripping off the insurance carrier by telling me to punt and file a claim. The delivery is F.O.B., so they are responsible for filing the claim.

In fact, I have already ordered the parts from another REPUTABLE supplied. I discovered that MRCAPPUCINO significantly overcharged me -- the same parts from another supplier cost only US$32.

I want a refund from MRCAPPUCINO. They misrepresented the total cost, incorrectly packaged the parts for shipment causing the loss, and then LIE about shipping a replacement.

I will be posting the entire documentation and communications on my BLOG, for all to find with Google, when looking for repair vendors.
posted by Tom Termini at 7/06/2007